36
Dec. 29, 2020
In this episode, Tracy welcomes Donna Mack, the "Disability Diplomat"—an expert in disability access and inclusion with over 35 years of experience. They dive into the unique needs of the blind and visually impaired when dining at events, from buffet pitfalls and etiquette anxieties to accessible menu design and guide dog protocols.Donna shares practical insights from her personal and professional journey, advocating for universal design and clear communication to create truly inclusive food and beverage experiences. Tracy and Donna discuss best practices, including utilizing contrasting tableware, offering plated or finger-friendly foods, and respectfully offering assistance to ensure all guests feel welcome, comfortable, and included during meals. This episode is essential listening for event planners, hospitality professionals, and anyone seeking to make events more accessible for all.